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Master Windows 7 desktop support problems with this training.

This course will be retired in 528 days. If you have questions, please contact us.

This video training with Tim Warner covers what you need to know to provide support for Windows 7 and become an effective desktop support technician, including managing software failures, handling remote access, and more....
This video training with Tim Warner covers what you need to know to provide support for Windows 7 and become an effective desktop support technician, including managing software failures, handling remote access, and more.

Recommended skills:
  • Experience supporting Windows 7 in a corporate environment
  • Experience resolving issues via phone, email, and remote access to machines
  • Familiarity working in an active directory domain environment

Recommended equipment:
  • Microsoft Windows 7

Related certifications:
  • Microsoft Certified Solutions Associate (MCSA): Windows 7
  • Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7

Related job functions:
  • IT professionals
  • Customer support technicians


Learn to solve stubborn Windows 7 desktop support problems with training that teaches you in-depth support skills -- right down to the server-side configuration level.

Plus, you'll find yourself connected to loads of supplemental information and links that put powerful problem-solving resources at your fingertips.

This training maps to Microsoft exam 70-685. In no time, you'll be ready for the test and one step closer to MCITP certification as a Desktop Support Technician.

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1. Series Overview (10 min)
2. Handling New Software Installation Issues (51 min)
3. Resolving Software Configuration Issues (41 min)
4. Managing Software Failure Issues Part 1 (42 min)
5. Managing Software Failure Issues Part 2 (39 min)
6. Troubleshooting Logon Issues (35 min)
7. Identifying Network Connectivity Issues Part 1 (35 min)
8. Identifying Network Connectivity Issues Part 2 (35 min)
9. Managing Name Resolution Issues (33 min)
10. Administering Network Printer Issues (39 min)
11. Identifying Performance Issues Part 1 (42 min)
12. Identifying Performance Issues Part 2 (47 min)
13. Resolving Hardware Failure Issues (35 min)
14. Managing Wireless Connectivity Issues (31 min)
15. Handling Remote Access Issues (43 min)
16. Solving Internet Explorer Security Issues (44 min)
17. Resolving Issues Due to Malicious Software (37 min)
18. Identifying Encryption Issues (40 min)
19. Administering Software Update Issues (30 min)

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Intermediate 12 hrs 19 videos

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