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Supporting Users and Troubleshooting XP

This course will be retired in 290 days. If you have questions, please contact us.

Exam 70-271 was retired in June 2011. However, this training retains value as an IT resource....
Exam 70-271 was retired in June 2011. However, this training retains value as an IT resource.

This training covers the topics and concepts that map to Exam 70-271. When combined with exam 70-272, the two tests make up the certification track for the MCDST.

The Microsoft Certified Desktop Support Technician (MCDST) is designed to teach you the basics of the XP Professional Operating System and how to troubleshoot the OS, hardware, device drivers and fundamental network issues.

Instructor Todd Logan takes his time to cover all the information you'll need not only to pass the exam but to be able to do the job. Todd is our XP expert and you'll appreciate his use of diagrams, examples and real-world analogies along with his upbeat and fun delivery of the material.

All trademarks and copyrights are the property of their respective holders.
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1. Introduction to Exam Pack 70-271 (5 min)
2. Attended and Unattended Installations of XP (33 min)
3. Upgrade to Windows XP (29 min)
4. Manage Access to Files and Folders (43 min)
5. Connect to Local and Network Print Device (36 min)
6. Offline File Synchronization Management (32 min)
7. Hardware Devices and Drivers (52 min)
8. Configure the User Environment (51 min)
9. Local Security Settings (29 min)
10. Local User and Group Accounts (31 min)
11. System Startup and User Logon Problems (32 min)
12. Monitor and Analyze System Performance (33 min)
13. Troubleshoot TCP/IP Issues (39 min)
14. Name Resolution and Remote Connection Issues (51 min)
15. Configure and Troubleshoot Internet Explorer (40 min)
16. Remote Desktop and Remote Assistance (33 min)

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10 hrs 16 videos


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