Quantcast

Start with 7 free days of training.

Gain instant access to our entire IT training library, free for your first week.
Train anytime on your desktop, tablet, or mobile devices.

Supporting Users and Troubleshooting Apps in XP

This course will be retired in 292 days. If you have questions, please contact us.

Exam 70-272 was retired in June 2011. However, this training retains value as an IT resource....
Exam 70-272 was retired in June 2011. However, this training retains value as an IT resource.

This training covers the topics and concepts that map to Exam 70-272. When combined with exam 70-271, the two tests make up the certification track for the MCDST.

The Microsoft Certified Desktop Support Technician (MCDST) is designed to teach you the basics of the XP Professional Operating System and how to troubleshoot the OS, hardware, device drivers and fundamental network issues.

Instructor Todd Logan takes his time to cover all the information you'll need not only to pass the exam but to be able to do the job. Todd is an XP expert and you'll appreciate his use of diagrams, examples and real-world analogies along with his upbeat and fun delivery of the material.

All trademarks and copyrights are the property of their respective holders.
 show less
1. Introduction to Exam Pack 70-272 (5 min)
2. Configure and Troubleshoot Internet Explorer (30 min)
3. Resolve Issues Related to Customizing Internet Explorer (32 min)
4. Configure and Troubleshoot Office Applications (30 min)
5. Resolve Issues Related to Customizing Office Applications (37 min)
6. Configure and Troubleshoot Outlook Express (38 min)
7. Resolve Issues Related to Customizing Outlook Express (38 min)
8. Configure the Operating System to Support Applications (26 min)
9. Resolving Issues Related to Usability (29 min)
10. Identify and Troubleshoot Network Adapter Configuration Problems (37 min)
11. Identify and Troubleshoot Remote Access Configuration Problems (36 min)
12. Identify and Troubleshoot Problems Caused by Internet Connection Firewall (21 min)
13. Identify and Troubleshoot Problems with Locally Attached Devices (33 min)
14. Identify and Troubleshoot Problems Related to Security Permissions (35 min)
15. Identify and Respond to Security Incidents (26 min)
16. Manage Application Security (31 min)
17. Service Pack 2 Installation and Application Compatibility (35 min)
18. Service Pack 2 New Features and Changes to Functionality (38 min)

Please help us improve by sharing your feedback on training courses and videos. For customer service questions, please contact our support team. The views expressed in comments reflect those of the author and not of CBT Nuggets. We reserve the right to remove comments that do not adhere to our community standards.

comments powered by Disqus
9 hrs 18 videos

COURSE RATING

Training Features


Practice Exams
These practice tests help you review your knowledge and prepare you for exams.

Virtual Lab
Use a virtual environment to reinforce what you are learning and get hands-on experience.

Offline Training
Our iOS and Android mobile apps offer the ability to download videos and train anytime, anywhere offline.

Accountability Coaching
Develop and maintain a study plan with one-to-one assistance from coaches.

Supplemental Files
Files/materials that supplement the video training.

Speed Control
Play videos at a faster or slower pace.

Bookmarks
Included in this course
Pick up where you left off watching a video.

Notes
Included in this course
Jot down information to refer back to at a later time.

Closed Captions
Follow what the trainers are saying with ease.