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Supporting Users and Troubleshooting Apps in XP

This course will be retired in 292 days. If you have questions, please contact us.

Exam 70-272 was retired in June 2011. However, this training retains value as an IT resource....
Exam 70-272 was retired in June 2011. However, this training retains value as an IT resource.

This training covers the topics and concepts that map to Exam 70-272. When combined with exam 70-271, the two tests make up the certification track for the MCDST.

The Microsoft Certified Desktop Support Technician (MCDST) is designed to teach you the basics of the XP Professional Operating System and how to troubleshoot the OS, hardware, device drivers and fundamental network issues.

Instructor Todd Logan takes his time to cover all the information you'll need not only to pass the exam but to be able to do the job. Todd is an XP expert and you'll appreciate his use of diagrams, examples and real-world analogies along with his upbeat and fun delivery of the material.

All trademarks and copyrights are the property of their respective holders.
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1. Introduction to Exam Pack 70-272 (5 min)
2. Configure and Troubleshoot Internet Explorer (30 min)
3. Resolve Issues Related to Customizing Internet Explorer (32 min)
4. Configure and Troubleshoot Office Applications (30 min)
5. Resolve Issues Related to Customizing Office Applications (37 min)
6. Configure and Troubleshoot Outlook Express (38 min)
7. Resolve Issues Related to Customizing Outlook Express (38 min)
8. Configure the Operating System to Support Applications (26 min)
9. Resolving Issues Related to Usability (29 min)
10. Identify and Troubleshoot Network Adapter Configuration Problems (37 min)
11. Identify and Troubleshoot Remote Access Configuration Problems (36 min)
12. Identify and Troubleshoot Problems Caused by Internet Connection Firewall (21 min)
13. Identify and Troubleshoot Problems with Locally Attached Devices (33 min)
14. Identify and Troubleshoot Problems Related to Security Permissions (35 min)
15. Identify and Respond to Security Incidents (26 min)
16. Manage Application Security (31 min)
17. Service Pack 2 Installation and Application Compatibility (35 min)
18. Service Pack 2 New Features and Changes to Functionality (38 min)

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9 hrs 18 videos


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