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MCITP Certification: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

This course will be retired in 292 days. If you have questions, please contact us.

Exam 70-623 was retired July 31, 2013. However, this course retains value as a training resource....
Exam 70-623 was retired July 31, 2013. However, this course retains value as a training resource.

This video training with James Conrad covers providing support for Windows Vista, including topics such as post-installation tasks, Windows security, and more.

Recommended skills:
  • Experience working with desktop operating systems, desktop applications, mobile devices, and hardware support issues
  • Experience installing and maintaining desktop operating systems in small environments

Recommended equipment:
  • Windows Vista

Related certifications:
  • Microsoft Certified IT Professional (MCITP): Consumer Support Technician

Related job functions:
  • Customer support technicians
  • IT professionals


In this video course, James Conrad explains how to tame Vista. Along with lots of great tips and tricks, James shows you how to use Vista's tools to keep your home and small-office clients happy and appreciative.

Vista support and troubleshooting topics include: installing and upgrading; customizing and configuring settings; configuring security; troubleshooting and repairing networking; troubleshooting and repairing Vista; installing, configuring and troubleshooting various devices; and assessing your clients' hardware, level of expertise and needs.

Passing the 70-623 exam along with Microsoft's 70-620 exam (Windows Vista, Configuring) earns you prestigious MCITP certification.

All trademarks and copyrights are the property of their respective holders.
 show less
1. Intro (4 min)
2. Installing and Upgrading Windows Vista Part 1 (36 min)
3. Installing and Upgrading Windows Vista Part 2 (23 min)
4. Post Installation Tasks (40 min)
5. Post Installation: Windows Applications Part 1 (47 min)
6. Post Installation: Windows Applications Part 2 (36 min)
7. Performance Analysis (30 min)
8. Optimizing Performance (35 min)
9. User Accounts and User Account Control (37 min)
10. Windows Security Part 1: Windows Security Center (43 min)
11. Windows Security Part 2: Parental Controls, IE 7+ (49 min)
12. Windows Security Part 3: File and Printer Sharing (42 min)
13. Windows Security Part 4: Protecting Data (37 min)
14. Networking Part 1: Network and Sharing Center, File and Printer Sharing (27 min)
15. Networking Part 2: Network Protocols and Services (29 min)
16. Networking Part 3: Wireless Networking (30 min)
17. Devices Part 1: Mobile Devices, Digital Cameras, Media Devices, Peripherals (36 min)
18. Devices Part 2: Printers, Fax Machines, and Copy Devices (31 min)
19. Troubleshooting Windows Vista (36 min)

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11 hrs 19 videos

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James Conrad
Nugget trainer since 2003