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Upgrade your valid MCDST to MCITP Enterprise Desktop Support Technician 7

This course will be retired in 294 days. If you have questions, please contact us.

NOTE: Microsoft retired exam 70-682 on July 31, 2014. This course retains value as a training resource....
NOTE: Microsoft retired exam 70-682 on July 31, 2014. This course retains value as a training resource.

This desktop training with James Conrad covers the ins and outs of supporting computers running Microsoft Windows 7, including deploying a VHD, IPv6 networking, and more.

Recommended skills:
  • 3 years experience installing, configuring, and administering Windows operating systems on a network
  • 2 years experience providing support for computer devices

Recommended equipment:
  • Microsoft Windows 7

Related certifications:
  • MCITP: Enterprise Desktop Support Technician 7
  • MCTS: Windows 7, Configuration

Related job functions:
  • IT professionals


Supporting Windows 7 desktop and mobile computers in business environments calls for a well-rounded skillset. Passing a single Microsoft exam, 70-682, exam turns your existing MCDST into a Windows 7 MCITP Enterprise Desktop Support Technician and shows employers that you've got the skills they're looking for.

Super trainer James Conrad shows you how to deploy system images and VHD files, solve enterprise wireless connectivity issues, configure BitLocker and BitLocker to go, and analyze event log and performance troubleshooting issues.

This training maps to Microsoft Exam 70-682.
 show less
1. Course Intro (4 min)
2. Application Issues (46 min)
3. Application Restrictions (32 min)
4. Configuring Devices (34 min)
5. Deploying a System Image (43 min)
6. Deploying a VHD (29 min)
7. IPv4 Overview (24 min)
8. IPv6 Networking (27 min)
9. Network Troubleshooting (44 min)
10. Wireless Networking (38 min)
11. Remote Access (42 min)
12. Enterprise Logon Issues (37 min)
13. Remote Administration (42 min)
14. Performance Settings (27 min)
15. Monitoring Systems (41 min)
16. Branch Cache (15 min)
17. BitLocker (31 min)

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9 hrs 17 videos

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James Conrad
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