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Training in Support Center policies, services, delivery methods, processes and procedures.

This course will be retired in 378 days. If you have questions, please contact us.

This video training with Tim Warner covers the ins and outs of desktop support including support center delivery methods, ITIL, and more....
This video training with Tim Warner covers the ins and outs of desktop support including support center delivery methods, ITIL, and more.

Recommended skills:
  • Technical support experience, especially proving in-person help

Recommended equipment:
  • None

Related certifications:
  • HDI Desktop Support Technician (HDI-DST)

Related job functions:
  • Desktop support technicians


Do you have the interpersonal helpdesk skills employers want? Desktop Support Technician (DST) certification from the Helpdesk Institute (HDI) says you do.

Desktop support is a fascinating technical challenge, but you'll need to go beyond the techy details if you want to be a successful support technician. Employers expect you to have plenty of customer-relation soft skills as well.

Whether you're new to desktop support or building on other certifications you've earned -- like Microsoft's MCDST or MCITP: Desktop Support Technician -- DST certification sets you apart as a well-rounded technician with the soft skills employers covet.

All trademarks and copyrights are the property of their respective holders.
 show less
1. Series Overview (14 min)
2. DST Leadership Characteristics Part 1 (35 min)
3. DST Leadership Characteristics Part 2 (32 min)
4. Teamwork and People Skills (24 min)
5. Support Center Policy and Services Part 1 (21 min)
6. Support Center Policy and Services Part 2 (32 min)
7. Support Center Resources (33 min)
8. Support Center Delivery Methods Part 1 (25 min)
9. Support Center Delivery Methods Part 2 (31 min)
10. Support Center Delivery Methods Part 3 (12 min)
11. Support Center Processes and Procedures Part 1 (15 min)
12. Support Center Processes and Procedures Part 2 (23 min)
13. ITIL Basics Part 1 (22 min)
14. ITIL Basics Part 2 (22 min)
15. ITIL Basics Part 3 (20 min)
16. ITIL Basics Part 4 (17 min)
17. ITIL Basics Part 5 (20 min)
18. DST Customer Management Skills Part 1 (35 min)
19. DST Customer Management Skills Part 2 (24 min)
20. DST Customer Management Skills Part 3 (14 min)

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8 hrs 20 videos

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