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Implementing Cisco Unified Communications Manager, Part 1

Note: The certification exam associated with this training has been retired by Cisco. However, we believe this course remains a valuable training resource for our learners....
Note: The certification exam associated with this training has been retired by Cisco. However, we believe this course remains a valuable training resource for our learners.

This Cisco video training course with Jeremy Cioara covers how to implement Cisco's Unified Communications Manager, including topics such as architecture, CUCM configuration, route planning, and more.

During this course, you'll learn all about CIPT1 v8.0 with the incomparable Jeremy Cioara, who will teach you to install and configure a Cisco Unified Communications Manager (CUCM) solution in a single site.

Jeremy starts with the basics of what CUCM is and how it works, and takes you through to advanced topics including Partitions and Calling Search Spaces (CSS)!
 show less
1. Welcome to CIPT 8.0: Cisco Certification and Getting the Most from this Series (8 min)
2. Unified Communications: What is CUCM? (7 min)
3. CUCM Architecture: IP Phone Communication and Call Flow (6 min)
4. CUCM Architecture: Clustering and Database (5 min)
5. CUCM Architecture: Call Processing Models (11 min)
6. CUCM Architecture: Cluster Growth and Redundancy Considerations (8 min)
7. CUCM Architecture: CUCM Licensing (6 min)
8. Switch Integration: Three Key Switch Requirements (3 min)
9. Switch Integration: Configuring and Verifying PoE (10 min)
10. Switch Integration: Configuring and Verifying Voice VLANs (7 min)
11. CUCM Installation: Installation Process (8 min)
12. CUCM Installation: Service Activation (3 min)
13. CUCM Phone Configuration: Understanding Phone Options (9 min)
14. CUCM Phone Configuration: Cisco IP Phone Boot Process (7 min)
15. CUCM Phone Configuration: DHCP and DNS Services (9 min)
16. CUCM Phone Configuration: Understanding CODECs (8 min)
17. CUCM Phone Configuration: Device Pool Core Configuration (15 min)
18. CUCM Phone Configuration: Button Templates and Device Defaults (8 min)
19. CUCM Phone Configuration: IP Phone Manual and Auto Registration (11 min)
20. CUCM Phone Configuration: Bulk Administration Tool (BAT) (19 min)
21. CUCM User Management: Adding Local Users to CUCM (21 min)
22. CUCM User Management: Managing Users via LDAP (19 min)
23. CUCM Route Plan: Voice Gateway Types and Protocols (14 min)
24. CUCM Route Plan: Route Plan Fundamentals (15 min)
25. CUCM Route Plan: Understanding Route Patterns (19 min)
26. CUCM Route Plan: Understanding Route Plan Devices (22 min)
27. CUCM Route Plan: Understanding Route Lists and Route Groups (11 min)
28. CUCM Advanced Route Plan: Call Handling, T302, and Overlapping Dial Plans (22 min)
29. CUCM Advanced Route Plan: Manually Creating a PSTN Dial Plan (8 min)
30. CUCM Advanced Route Plan: Using Digit Transformations (18 min)
31. CUCM Advanced Route Plan: Using Translation Patterns (8 min)
32. CUCM Advanced Route Plan: Configuring Hunt Groups (17 min)
33. Partitions and CSS: What is a Partition and CSS? (14 min)
34. Partitions and CSS: Partitions and CSS Examples (28 min)
35. Partitions and CSS: Central Dial Plan and Emergency Call Routing (14 min)
36. Partitions and CSS: Implementing Calling Restrictions, Best Practices (8 min)
37. Partitions and CSS: Voice Gateways, Call Forwarding, and PLAR (14 min)
38. Partitions and CSS: Time of Day Routing (20 min)
39. Partitions and CSS: Client Matter Codes (CMCs) and Forced Authorization Codes (FACs) (9 min)
40. CUCM Features: Understanding Media Resources (20 min)
41. CUCM Features: Implementing Conference Resources (6 min)
42. CUCM Features: Managing Music on Hold Resources (14 min)
43. CUCM Features: Managing Media Resource Access (7 min)
44. CUCM Features: Configuring IP Phone Services (12 min)
45. CUCM Features: Call Back, Call Park, Call Pickup (17 min)
46. CUCM Features: Configuring Presence Speed Dials and Directories (6 min)
47. CUCM Features: Presence Access Control (8 min)
48. CUCM Features: Understanding and Configuring Unified Mobility (30 min)

Welcome to CIPT 8.0: Cisco Certification and Getting the Most from this Series

00:00:00

Hey, there. Welcome to CIPT 8.0. My name is Jeremy Cioara. I'll be walking with you through this entire series, which is a great series. This is always the most fun nugget for me to record, because it's the last one I record. I just finished putting this entire series together.

00:00:15

I'm going to go through what Cisco certification is going to entail, if you're going after the CCNP Voice, as well as how to get the most from this series. Well, let's start off with those of you who are certification minded. Where does CIPT fit in the grand scheme of things?

00:00:30

Head on over to cisco.com/certification. You'll be redirected to a page that looks like this. CIPT is listed from Cisco's site as the second exam in the track of CCNP certifications. However, I have found, just in a grassroots pool of people, it is the first exam that most people take.

00:00:49

The reason for that is CVOICE's really heavy voice gateway. It's what I call Phase 1 of Voice Over IP, where you're integrating a legacy PBX system into the Voice Over IP network through a voice gateway system. Or it's talking about integrating traditional PSTN connections through analog or digital voice connections.

00:01:09

I mean, it's great stuff. But not stuff-- I'm trying to think of a very happy way to say it-- it's not stuff that you do every day. It's kind of like once that piece is set up, now we move on to CIPT which is really the day-to-day. That's why I call it the biggest certification of CCNP Voice.

00:01:27

If you don't have a CCNP Voice certification, you can still go to a job interview and say yes, I've passed the CIPT one and two exams. And people will say, wow, excellent. Because that is 99% of what we do day-to-day-- it's doing CallManager administration.

00:01:43

That really is the single focus of the series, is single site CUCM Administration. That's what differentiates the CIPT1 series from CIPT2. CIPT2 is really focused on multi-site configuration and security, if I could encompass all the topics into one brief description.

00:02:01

This is about what you do day-to-day at a single site location, with a hint of getting out of that single site. Like, for instance, connecting to the PSTN, adding CIPT trunks to other Voice Over IP systems. It's kind of like here's how you do it in case you have to.

00:02:17

But for all the meat of that, that's where CIPT2 comes in. I'm actually really excited about this series, because not only is it great new technology from Cisco, but I'm approaching creating this series at CBT Nuggets a little bit different. In the past, all of this series have been about 20 to 25 nuggets, where the nuggets have been about 30 to 45 minutes apiece.

00:02:36

And they would be, for instance, like CallManager Route Plan Part 1, Route Plan Part 2, Route Plan Part 3. And then we'd go into features, Part 1, Part 2, and so on-- which has been great, and that's worked well. But I'm taking a different approach with this series.

00:02:52

Instead of it being 30 to 45 minutes on average, each one, I'm going anywhere from five minutes up to, I would probably say at most 30 minutes, and breaking it into a whole bunch of smaller ones that are focused on the exact topic. So instead of saying features part one and features part two, for instance, I'll say call park might be one.

00:03:10

And then call pick up might be another one. So that way, not only is it preparing you for certification, but down the road when you're actually doing this, or if you're just doing this in the real world, you don't have to dig around. You don't have to be like, oh, where was that?

00:03:21

Oh, it was in features Part 4. You can just go, oh yeah, call pick up is exactly what I'm looking for, and go straight to that nugget. So I'm really curious how you guys feel about it. After you go through this series, you might shoot an email and say, hey, this was great.

00:03:34

Or-- that's about it. So just tell me it was great, because I'm really, really excited about it. So how do you get the most from this series? Number one-- a whole bunch of repetition. If you hear something one time, you will forget it within a matter of two weeks.

00:03:46

About 95% of the stuff that you just hear audibly will be forgotten within a couple weeks, which is really discouraging, if you don't repeat it. So go back, listen to it a couple times, and then start engaging multiple modalities. Take notes, write down key information you hear.

00:04:02

Sometimes what I do when I go through a series, and not only just to solidify it in my mind, but just to keep myself engaged I'll just have a little note pad beside me. I use real paper and pencils. I'm one of those guys-- yes, I have an iPad. But there's just something different of writing with your hand versus typing on an iPad or on a keyboard or anything like that.

00:04:23

So that's why I always say write down key information that you hear. Also, do it-- build a lab. If you fast forward to I think it's installing CUCM, I have a nugget just on installing. I show you how to set up CUCM inside a VMware workstation. This one you have to pay for, but Server or ESX you can actually get for free from VMware-- yay for them.

00:04:46

Now, you can get the software, you can grab the software off of eBay. I also created a Micro-Nugget. If you go on Google and just type in CBT Nuggets Micro-Nuggets, I did a little five minute how to install CallManager inside of VMware. That is a huge component of building a lab.

00:05:03

Then you can just grab a couple phones. Go on eBay. You can get some of these phones for $20 nowadays, these are the older phones, and bring those into the lab. This was my original recommendation from CVOICE 8.0. All I did was add to it this, which is adding CallManager to it all.

00:05:26

So this is your analog voice ports where you can actually bring in a phone line. Now, I would say if something has to go, you probably don't need these. But I would say at least grab a couple phones, maybe a cheap voice router if you're on a budget. Just so that you can start putting these pieces together and building this in your home or in your office at work without stealing all their production equipment.

00:05:48

Underneath that you can see my last two, I would call these more motivational than anything, dig deeper, fall in love, and actually, I don't even have it on here, set an objective. We live in a world that is overloaded with information. And someone came to me once, they're like, Jerry, how do you get motivated to get all these certifications?

00:06:12

And I say, well, I kind of have an unfair advantage, as in my job is to teach people about certification. So if your job was to get certifications and teach people how to do it, then absolutely you would have motivation for it, too. But I can tell you, I've been in your shoes a lot of times where you just want to learn information.

00:06:30

For instance, I wanted to learn about VMware. I really wanted to master ESX Server and figure all those pieces out, and get VMware certified. And I started reading the book. And man, I'm getting distracted. I'm skipping pages. I'm like yeah, yeah, falling asleep reading the book.

00:06:46

I'm like, what is my problem? And I started realizing, I don't have a goal. I'm just gathering information for information's sake. And I had to mentally trick myself. I'm like, OK Jeremy, you have to record a series on VMware ESX. And I had to mentally psych myself out.

00:07:03

I'm like OK, what are you going to tell people? And so I'd start reading. And I'm like, oh, that's a good point. I want to bring that up. So it's almost like you have to psych yourself out. If you have a willing spouse, go home and be like, I'm going to teach you CIPT, and see how long they sit there for.

00:07:19

Or come up with a goal for yourself. Because sometimes it's hard, I totally get that, to get motivated to go through this. Right along with that, I have dig deeper and fall in love. If there's something where you're like, wow, you went up to a certain point.

00:07:33

But what happens beyond that? What if I configure a partition in this way with a time group applied? Really just go for it. Set up a little lab and try it out, because that's where you're really going to like this stuff. Honestly, when I first got into Voice Over IP, I didn't like it.

00:07:48

I got into it because I had to. And the reason I didn't like it is because I didn't really get the whole picture. And I was like, well, I can make a phone ring. Yeah, that's kind of cool. But when you start getting the whole picture, putting this whole scope together, you really start realizing this is neat technology.

00:08:04

And it's neat because you get all the pieces. You're kind of like, wow, when I understand something-- you get excited about stuff that you know, stuff that you're passionate about. So the more that you know about it and the more you feel like you've mastered this technology, you really are excited about situations being thrown at you.

00:08:20

Because you're like, I think I can figure this out. I think I can do this. That's where you fall in love with it. And that's where you really begin to master the technology. With that, I will launch you into the series. Enjoy. I hope this has been informative for you.

00:08:32

And I'd like to thank you for viewing.

Unified Communications: What is CUCM?

CUCM Architecture: IP Phone Communication and Call Flow

CUCM Architecture: Clustering and Database

CUCM Architecture: Call Processing Models

CUCM Architecture: Cluster Growth and Redundancy Considerations

CUCM Architecture: CUCM Licensing

Switch Integration: Three Key Switch Requirements

Switch Integration: Configuring and Verifying PoE

Switch Integration: Configuring and Verifying Voice VLANs

CUCM Installation: Installation Process

CUCM Installation: Service Activation

CUCM Phone Configuration: Understanding Phone Options

CUCM Phone Configuration: Cisco IP Phone Boot Process

CUCM Phone Configuration: DHCP and DNS Services

CUCM Phone Configuration: Understanding CODECs

CUCM Phone Configuration: Device Pool Core Configuration

CUCM Phone Configuration: Button Templates and Device Defaults

CUCM Phone Configuration: IP Phone Manual and Auto Registration

CUCM Phone Configuration: Bulk Administration Tool (BAT)

CUCM User Management: Adding Local Users to CUCM

CUCM User Management: Managing Users via LDAP

CUCM Route Plan: Voice Gateway Types and Protocols

CUCM Route Plan: Route Plan Fundamentals

CUCM Route Plan: Understanding Route Patterns

CUCM Route Plan: Understanding Route Plan Devices

CUCM Route Plan: Understanding Route Lists and Route Groups

CUCM Advanced Route Plan: Call Handling, T302, and Overlapping Dial Plans

CUCM Advanced Route Plan: Manually Creating a PSTN Dial Plan

CUCM Advanced Route Plan: Using Digit Transformations

CUCM Advanced Route Plan: Using Translation Patterns

CUCM Advanced Route Plan: Configuring Hunt Groups

Partitions and CSS: What is a Partition and CSS?

Partitions and CSS: Partitions and CSS Examples

Partitions and CSS: Central Dial Plan and Emergency Call Routing

Partitions and CSS: Implementing Calling Restrictions, Best Practices

Partitions and CSS: Voice Gateways, Call Forwarding, and PLAR

Partitions and CSS: Time of Day Routing

Partitions and CSS: Client Matter Codes (CMCs) and Forced Authorization Codes (FACs)

CUCM Features: Understanding Media Resources

CUCM Features: Implementing Conference Resources

CUCM Features: Managing Music on Hold Resources

CUCM Features: Managing Media Resource Access

CUCM Features: Configuring IP Phone Services

CUCM Features: Call Back, Call Park, Call Pickup

CUCM Features: Configuring Presence Speed Dials and Directories

CUCM Features: Presence Access Control

CUCM Features: Understanding and Configuring Unified Mobility

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Intermediate 10 hrs 48 videos

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Jeremy Cioara
Nugget trainer since 2003