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This Cisco CCNP-level course will help you practice and improve your techniques to monitor and troubleshoot IPv4 and IPv6 networks. The course focuses on extensive hands-on labs that use strategically implemented trouble tickets, which you are then asked to resolve in the lab topology....
This Cisco CCNP-level course will help you practice and improve your techniques to monitor and troubleshoot IPv4 and IPv6 networks. The course focuses on extensive hands-on labs that use strategically implemented trouble tickets, which you are then asked to resolve in the lab topology.

Recommended Experience
Knowledge or equivalent experience of:
  • CCNA
  • CCNA Hands-on Labs
  • CCNP Route
  • CCNP Route Hands-on Labs
  • CCNP Switch
  • CCNP Switch Hands-on Labs
Recommended Equipment
  • Computer that can deploy a VMware image, which could include Workstation, Player, Fusion or ESXi, so that the lab virtual machine can be used for the trouble ticket exercises.
Related Certifications
  • Cisco CCNP Routing and Switching
  • Cisco CCIE Routing and Switching
Related Job Functions
  • Network analysts, engineers, technicians, and administrators
  • Anyone who does troubleshooting of network infrastructure and systems
Keith Barker has been a CBT Nuggets trainer since 2012 and holds a variety of networking and security certifications, including CCIE R&S, CCIE Security, (ISC)2 CISSP, Palo Alto CNSE, and Check Point CCSA.
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1. Introduction and Challenge (7 min)
2. Install the VM (15 min)
3. Getting to Know the Topology (15 min)
4. Ticket No. 1 Scenario (13 min)
5. Ticket No. 1 Solution (14 min)
6. Ticket No. 2 Scenario (2 min)
7. Ticket No. 2 Solution (23 min)
8. Ticket No. 3 Scenario (2 min)
9. Ticket No. 3 Solution (13 min)
10. Ticket No. 4 Scenario (1 min)
11. Ticket No. 4 Solution (10 min)
12. Ticket No. 5 Scenario (2 min)
13. Ticket No. 5 Solution (7 min)
14. Tickets No. 6 - 10 Scenarios (1 min)
15. Ticket No. 6 Solution (8 min)
16. Ticket No. 7 Solution (14 min)
17. Ticket No. 8 Solution (13 min)
18. Ticket No. 9 Solution (6 min)
19. Ticket No. 10 Solution (5 min)
20. Tickets No. 11-16 Scenarios (2 min)
21. Ticket No. 11 Solution (13 min)
22. Ticket No. 12 Solution (6 min)
23. Ticket No. 13 Solution (9 min)
24. Ticket No. 14 Solution (12 min)
25. Ticket No. 15 Solution (4 min)
26. Ticket No. 16 Solution (8 min)
27. Tickets No. 17 - 18 Scenarios (2 min)
28. Ticket No. 17 Solution (9 min)
29. Ticket No. 18 Solution (5 min)
30. IPsec and GRE (19 min)
31. Bonus Challenge No. 1 Scenario (2 min)
32. Bonus Challenge No. 1 Solution (11 min)
33. Bonus Challenge No. 2 Scenario (1 min)
34. Bonus Challenge No. 2 Solution (13 min)

Introduction and Challenge


Hello, my name is Keith Barker. And on behalf of the entire CBT Nuggets family, I'd like to welcome you to TSHOOT. One of the techniques that we often use to rank ourselves regarding how well we understand our technology is using a numbering system. For example, one through five, where number one at the very bottom is, hey, I've never heard of that technology before.


Or at the other end, a number five where not only do we understand the technology, but we can implement it, we can teach others about it, and we have the ability to troubleshoot it if it's not working correctly. Well, my friends, I invite you to bring your skills and take them to the next level as we do troubleshooting tickets on this network topology.


Because one of the best ways to reinforce and improve our skills is by doing hands-on work, and that's what this course is all about. Doing hands-on practice with troubleshooting. Now Rome was not built in a day, and CCMP readiness is not built overnight.


So in preparation for this level of troubleshooting, you probably already gone through or have the equivalent experience of CCNA, CCNP Route, CCMP Switch. And if you haven't or aren't aware of it, we also have hands-on labs for each of those as well.


So if you're working with somebody else who's coming up through the ranks, please remind them to get hands-on practice every step of the way using these hands-on courses at CBT Nuggets. Now if you, like me, often set goals, sometimes I need a little bit of oomph-- a little bit of motivation to accomplish those goals.


And that motivation comes in lots of forms. One of those forms of motivation is by committing to others publicly that I'm going to do something. And what I've discovered is that extra positive pressure that we can place on ourselves by that commitment could make the difference in us doing something productive for our own lives.


I'm inviting you to commit to doing the CCNP TSHOOT trouble tickets. And you may say, well, Keith, who am I going to commit to? And I would say commit publicly, and I've got two recommendations of where you could do it. One great place would be Twitter.


You could have a message that says something like, "I commit to conquering the 300-135 TShoot labs @CBTNuggets within 30 days!" Or put a specific date that you intend to complete them by. And if you add in the @KeithBarkerCCIE, so then you're not just committing on Twitter generally, you're also committing to me.


Which I am inviting you to do because I want you to succeed. I want you to take your skills to the next level, and I want to be here to help you do that by having you do these troubleshooting tickets. Another place you could also publicly commit would be on my Facebook page.


So if you did a Google search for "keith barker networking," there's going to be a link for Facebook. And on here, you can do a post to the page. Or if you want to do a post to chat with me personally, you can make that commitment here as well. And the wording similarly needs to indicate that you're committed to doing the troubleshooting tickets by a certain time or date.


And let me tell you in advance, I appreciate you making that commitment. Now in the troubleshooting tickets, there are 18 formal tickets to work through. There's also a Nugget on IPsec that talks about the benefits of integration with GRE and IPsec and a couple of different ways of implementing it.


There's also two bonus challenges I've thrown into the course as well. So the challenge may come up, well, what if I'm working on a trouble ticket and I get stuck? I just can't solve it. Well, for each trouble ticket, I've also included a solution walkthrough video as part of the course.


And here's my one request. I would request that when you're working on a trouble ticket, you resist the temptation to look at the solution until the next day. And that way you can have some time to think about it, work on the existing trouble ticket, and really put your skills to the test and improve your skills before just looking at the solution.


So that's all I'm asking is one day in between the time when you're stuck on a challenge and when you look at the solution. Now, on the other hand, if you're working on a trouble ticket and you solve it, and you're thinking, yeah, I nailed it! And you want to take a quick look at the solution walkthrough because you already solved it, that's perfectly fine.


And my whole reasoning behind having you wait in the event that you're stuck before looking at the solution is that it gives you an opportunity to work with a hands-on and improve your skills as opposed to just looking at the solution immediately. And I have your best interest at heart.


In any fairly complex topology, it helps a lot to have a printed handout of the topology you're working with. So as part of the Nugget lab files, I've given you copies of the topology. I would strongly recommend that for all of the labs, you have them printed out on some type of a hard copy before you go in and do the hands on.


And that way, no matter which device you're on, you can always look down at your paper and get a bird's eye view of the topology, and how that technology or how that device fits in conjunction with the rest of that topology. And as a follow up, once you've gone through all the labs and you've completed them, please let us know how you did.


And if you want to use Twitter or Facebook for that mechanism, that'd be absolutely great. So something to the effect of, hey, I conquered the 300-135 TSHOOT labs at CBT Nuggets. Because all of us at CBT Nuggets are excited and ready to give you a hardy pat on the back and say, good job.


Way to go. And I've also discovered an amazing secret. As I do my preparations to teach these courses, and as I teach others, my skills and my abilities improve every single time I study. For example, in building this course, I learned two or three new things-- I'm talking brand new that I never knew before-- as a result of putting these labs together.


When I talk to Jeremy Cioara about one of those things, he goes, oh, yeah. I knew that. Jeremy is a really great guy and a really great trainer. So if you ever need to go back and study any of the technologies that are in the lab, I would strongly recommend that you revisit his courses as needed.


For example, the CCNA or the CCNP Route or the CCMP Switch, which are great companions to the hands-on labs for each of those courses as well. So you might ask, well, how exactly could I teach and encourage others regarding this technology? And here's an idea.


Let's say you just finished the lab. You have it all set up on your laptop. You go into work. You could reset that lab, and on a lunch break, you could take your laptop with the virtual machine-- it has all the labs as part of it-- and have a coworker go through it.


Say, hey, look. I just went through this great lab. Go ahead and check it out. And then if your coworker is having issues or problems or questions as they do the hands-on practice in one of the GNS3 labs, you could be right there, my friend, to assist and encourage your coworker or your friend.


Or perhaps if it's your friend and your coworker, it's your coworker and friend. And the more you help others and the more you assist others, the better it is for everyone including yourself. I wanted to keep this introduction fairly short so we can get right into the troubleshooting.


Our next Nugget is on setting up the virtualized environments so you can do that hands-on practice with the troubleshooting tickets. And it has specific instructions to get that environment up and running so you can get that hands on practice. So I'll see you, my friend, in that next Nugget.


Meanwhile, I hope this has been informative for you and I'd like to thank you for viewing.

Install the VM

Getting to Know the Topology

Ticket No. 1 Scenario

Ticket No. 1 Solution

Ticket No. 2 Scenario

Ticket No. 2 Solution

Ticket No. 3 Scenario

Ticket No. 3 Solution

Ticket No. 4 Scenario

Ticket No. 4 Solution

Ticket No. 5 Scenario

Ticket No. 5 Solution

Tickets No. 6 - 10 Scenarios

Ticket No. 6 Solution

Ticket No. 7 Solution

Ticket No. 8 Solution

Ticket No. 9 Solution

Ticket No. 10 Solution

Tickets No. 11-16 Scenarios

Ticket No. 11 Solution

Ticket No. 12 Solution

Ticket No. 13 Solution

Ticket No. 14 Solution

Ticket No. 15 Solution

Ticket No. 16 Solution

Tickets No. 17 - 18 Scenarios

Ticket No. 17 Solution

Ticket No. 18 Solution

IPsec and GRE

Bonus Challenge No. 1 Scenario

Bonus Challenge No. 1 Solution

Bonus Challenge No. 2 Scenario

Bonus Challenge No. 2 Solution

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Intermediate 5 hrs 34 videos


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Keith Barker
Nugget trainer since 2012