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Training in Cisco Voice IP technology

Note: The certification exam associated with this training has been retired by Cisco. However, we believe this course remains a valuable training resource for our learners....
Note: The certification exam associated with this training has been retired by Cisco. However, we believe this course remains a valuable training resource for our learners.

This Cisco video training with Jeremy Cioara covers Voice over IP (VoIP) technology, including topics such as preparing network infrastructures for VoIP, gateway and trunks, voice troubleshooting, and more.

This Cisco training is for anyone who would like to begin exploring Cisco Voice over IP (VoIP) technology. More businesses around the world are realizing the cost savings, and efficiency of combining their telephone and data networks into one unified system. Today, it's rare to find a company not using VoIP! That said, there is a massive shortage of qualified people who can implement and support VoIP systems.

This training hits the high points of the major VoIP technologies common in Cisco voice networks. These include:

  • Cisco Unified Communication Manager (CUCM – aka CallManager)
  • Cisco Unified Communication Manager Express (CME)
  • Cisco Unity Connection
  • Cisco Presence

So, in one course, you're learning to work with four major products, which looks awesome on a resume! Jeremy also adds extra material on the core products you deal with every day in the real-world: CUCM and CME.

Once you have gone through this training, you'll be a part of a small, select group of people who really understand VoIP technology. You'll also be able to manage day-to-day operations of the VoIP system in small, mid-size, and large businesses. Businesses everywhere are looking for a person who can handle their basic routing & switching functions (CCNA) along with their voice network (CCNA Collaboration).
 show less
1. CCNA Voice: Certification and Getting the Most from this Series (34 min)
2. Welcome to VoIP: Voice in a Packet...What's the Big Deal? (26 min)
3. Unified Solutions Overview: Cisco CME and CUCM (24 min)
4. Unified Solutions Overview: Cisco Unity Connection and Unified Presence (18 min)
5. Historic Voice: Analog Signaling (32 min)
6. Historic Voice: Digital Signaling (24 min)
7. Modern Voice: VoIP Foundations (39 min)
8. Network Foundations: Preparing the Infrastructure for VoIP (44 min)
9. Network Foundations: Preparing the Infrastructure for VoIP, Part 2 (39 min)
10. Cisco CME: Getting Familiar with Administration (21 min)
11. Cisco CME: Ephones and Ephone-DNs (29 min)
12. Cisco CME: Ephones and Ephone-DNs, Part 2 (42 min)
13. Cisco CME: Management using the Cisco Configuration Professional (24 min)
14. Cisco CME: Management using the Cisco Configuration Professional, Part 2 (42 min)
15. Gateways and Trunks: Understanding Voice CODECs (41 min)
16. Gateways and Trunks: Connecting to Other Voice Systems (35 min)
17. Gateways and Trunks: Understanding and Configuring Dial Peers (43 min)
18. Gateways and Trunks: Understanding and Configuring Dial Peers, Part 2 (41 min)
19. Gateways and Trunks: Manipulating Dialed Digits (27 min)
20. Gateways and Trunks: Implementing Class of Restriction (COR) (24 min)
21. Gateways and Trunks: Understanding QoS (38 min)
22. Cisco CUCM: Administration Overview (26 min)
23. Cisco CUCM: Supporting End Devices (36 min)
24. Cisco CUCM: Supporting End Devices, Part 2 (39 min)
25. Cisco CUCM: Supporting End Users (23 min)
26. Cisco CUCM: Supporting End Users, Part 2 (44 min)
27. Cisco CUCM: Understanding Dial Plan (43 min)
28. Cisco CUCM: Partitions and Calling Search Spaces (36 min)
29. Cisco CUCM: CUCM Feature Overview (48 min)
30. Cisco Unity Connection: Working with CUC (45 min)
31. Cisco Unified Presence: Overview and Communication (30 min)
32. Voice Troubleshooting: Overview and Cisco CME (40 min)
33. Voice Troubleshooting: Cisco CUCM (33 min)

CCNA Voice: Certification and Getting the Most from this Series


Good morning, at least it is for me, and welcome to CISCO CCNA Voice. My name is Jeremy Cioara. Welcome, if this is your first time at CBTNuggets you're in for an awesome experience. CBTNuggets rocks and I know you'll feel that way by the time this series is done. If you've been here a few times then welcome back and you know what to expect from this first nugget of this series and this is actually my most favorite nugget of the series to record because it - I always call it the last at the beginning, meaning this is usually the first nugget that you will listen to from the series but it's the last one that I record. I actually do the entire series then I come back and I say okay, here's what to expect, here's what you're going to experience if you're studying for the exam, here's kind of how to prepare, here's your mindset for the exam. It's just fun for me to kind of put it all into one big nutshell. So what we're going to have in this opening nugget is I'm going to talk about the purpose, the requirements of CCNA Voice, which is actually near and dear to my heart because I had the opportunity to write the CISCO press book for it, so I've been actually dealing with the CCNA Voice update, it's silly, for about a year and a half. They - CISCO kind of fell way behind in releasing this update, and I'll tell you more about that as we go in. So I'm going to talk all about that, what the update is and what to expect from CCNA Voice. And then I want to talk specifically to you about CBTNuggets on how you can get the most from this series, and that includes, you know, preparing for the exam, it includes building a lab in your house, those kind of things.


So I'll put all those thoughts together to kind of launch you into where you're going. It's always one of the first questions I ask. When I start a class on CISCO, you know, if I'm in a classroom environment in front of a bunch of people, I go okay, how many of you are here because you are studying and preparing for the certification exam? And CISCO is weird. The results - I'm telling you, there's no norm, no average, sometimes everybody raises their hands, sometimes like one out of 10 people raise their hands. But I would say most of the time, if I were to stab at it, it's usually between 50 to 60 percent of people will say, yep, I am hoping to take the certification exam. CISCO certification is awesome.


You're two minutes into the opening and I've said, CBTNuggets rocks, CISCO is awesome. It's just, when you really get into it, it's it really is cool because CISCO certification is one of the few where employers are actually incented to hire you. Let me just give you a flyby of what I mean by that.


I have been in the training world for this is going on 14 years now, which is amazing to me. I started off in Microsoft Windows NT and got into Novell and started teaching Novell from there. I always say, well that's just proof that if you don't use it, you lose it. I used to teach, I was CNE fully certified in Novell. You know, it was probably about 13, 12 - 12, 13 years ago and I don't remember a thing of Novell. I actually, I sat down in front of Novell server about a year ago and I just remember looking going, wow, I don't even remember how to get started here. So it's true, if you don't use it, you lose it. But I got fully Microsoft and Novell certified and you get the certificate, you get the card in the mail, they're like hey, congratulations, you feel warm and fuzzy about yourself, but that's about it.


Now you can use their logos and their acronyms, and you can go out and hope that an employer will hire you. Well CISCO, they go a step further. They actually will send you the certificate and the card and blah, blah, blah, but what they then do is they establish partner levels on their website and you can actually check them out. Employers and, I should say, resellers and employers of CISCO to become a CISCO partner and thus get very large discounts on CISCO equipment, depending on the partner level that you're out as well as marketing and advertising for your business. Like, people can go to CISCO site and find your company and things like that online, to give there to do that, CISCO says you are required, not suggested, not hiring people with experience, they're saying you are required to employ this many certified people at these different levels.


It's kind of like a baseball team that the company has to build and they're like, all right, you need a pitcher, you know, that's the CCIE, or two CCIEs or three CCIEs, depending on the partner level that they're going for. And so the more CISCO certified people that the company hires, the bigger discount they get, the higher partner relationship they get. So unlike most other vendors, I mean people are employers are like, hey, we need you to be CISCO certified.


It's not an optional, it's not a requirement. It went so far that CISCO actually created a job search on their website that said okay, enter your certification level and the area that you're looking for, and CISCO will actually spit out a list of employers.


It's almost like a little monster.com - a list of employers that are looking for those certifications within those areas. So the reason CISCO certification is so valuable is not just because the employers want it, but because they know that you can't pass it unless you know what you're doing. I mean, you've probably read through these slides as I'm talking but the tests are extremely real world, and around - where are we - 2008, where's - I need my old pen here. Around 2008 the CCNA certifications were introduced.


I should say additional ones. And what that means is until 2008, there was just the CCNA, and then from there you went to your CCNP and all that. I'll show you that on the next slide, you know it's kind of this little pyramid right here. But in 2008 they added additional CCNA certifications. They call them the specialties.


So first off you have to have the core, what I'll call the routing and switching CCNA to get any of the specialties, but from there you can go into CCNA Voice, CCNA security, CCNA wireless. What CISCO's goal behind that was to build somebody who could be really useful in a lot of technologies without having to go through a ton of certifications. Here's what I mean. When you look at the CISCO certification track it can be overwhelming to where you're just thinking, I'll be taking tests forever. I mean, here's how it all plays out. If you want to get CISCO certified, you start off at the CCENT level. Well, I'll say most people do. That's where you pass one single exam, it's called ICND1, and I'm sure many of you have probably already passed that to get to the point that you're at right now. This covers what I would call the foundations of networking and CISCO. It was really meant to compete with another certification out there released by CompTIA called Net+. You may have heard of A+ certification.


Net+ is a vendor in specific networking where they get into, like, the history of networking, you're learning original protocols like Apple talk, IPX, SPX, TCP/IP, Ethernet standards, token ring DECnet. I mean, you're going crazy on Net+ with a history which is great to know. It's kind of like you can have a pretty swell conversation with somebody who's been in the industry for awhile and be like, oh, remember back to the day? But come, we're in the modern world where those protocols are mostly gone. So what CISCO did with ICND1 is they took what's modern from the Net+ certification, added some CISCO sauce to it, meaning instead of saying oh yeah, there's this thing called a router, they go no, it's called a CISCO router.


You log into it, here's the enable command and all that you kind of go through the basics of it. Of course CISCO I'm sure has their own purposes in mind for that because they know if you learn CISCO and you know CISCO and you're awesome at CISCO, when it comes time for you to recommend what kind of router a company should buy, you're going to say, well I'd probably go with the CISCO router, because that's what you know and that's what you love and you know how awesome they are. So that's why they went after the CCNT. They also did this to start introducing it in high schools or secondary education the, you know, primary school, whatever part of the world you're in they have different names for it. But students can now get into the network world with CCENT.


CCNA is achieved once you pass the ICND1 and then get ICND2 under your belt as well. It's two separate exams. So that's where you really get in - they're saying okay, you got the basics, now let's talk about CISCO. And that's really where you're living on the router, everything's command line.


They've gotten rid of the GUI, and I'll bite my tongue on that because who knows, they may revise CCNA and add GUI. CISCO is really, it's kind of funny. CISCO is adding more GUI stuff, graphic interface stuff, to their certification programs and meanwhile while Microsoft is pulling back on the GUI and going more power shell. It's just strange dichotomy where I'm very confused as to why CISCO is adding GUIs and Microsoft's taking them away. But nonetheless, you've got your CCNA which is really hard core command line, you're now getting into more advanced topics, access lists, security, wire - well, not wireless, but frame relay - you know, those kind of topics. And again, many of you may have already done that. One out - let me answer one question that I get all the time. It's probably one of the most common questions I get, is people go, should I take the two test path, the ICND1 and ICND2 to get my CCNA, or should I take the all-in-one exam, the CCNA exam.


I'll tell you, take the two. Most people won't give you that direct of an answer They'll say, well it depends. Nope, I'm telling you take the two. If you haven't gotten certified yet, go two. Because the CCNA is designed for people that the all-in-one test first off its double the price. I think right now it's $250 in America. These guys are $125 a piece so you're not getting any cost benefit by taking the all-in-one, and it's hard. It's time crunched, there's just - I mean it's the same kinds of questions but it's just hard because you're really fighting the clock on the all-in-one. And I've seen good people who know what they're doing get smoked by this exam and they walk away like, oh, CISCO certification isn't for me. And I go, ah, it's because you took the wrong test. You went for the all-in-one. You're trying to save some time but in the end costing yourself more time. So unless, I mean unless you're a stud or studette with CCNA and you've previously had one you do this all the time, you're like, hey, I'm just trying to get the credentials - do the two.


Enough said. So once you've got the CCNA under your belt, now you've got the CCNA specialties. And I just put the two most common ones here, CCNA security and CCNA Voice, which we're talking about CCNA Voice right now. Oh, you know what? Good grief. I should mention this. CBTNuggets had a great idea They said, Jeremy, so many people - I'm just writing CBTNuggets because that's what I do as I talk - so many people want to know about the certification program and all that. Can you just record some free videos that people can get to? You know, we're not going to charge for them, we just want people to understand CISCO certification So I did and they're actually on YouTube. If you want to go check out - I'm giving you the flyby overview right now, but there I spend 10, 15 minutes on each certification.


if you want to go in the Voice world if you want to go routing and switching. So there's a full, like, 15 minutes on each one of those, just on CCNA. So if you want those go check those out. This is just the overview. So CCNA security, CCNA Voice that's where you're pretty much starting into those curriculums. And this is what I was saying on the previous slide, is CISCO wanted to create CCNA specialties, which is all this level right here, so that people would be able to demonstrate that they know what they're doing in an area. Maybe they don't know everything but they know enough to get started and you know, if you walk into a company and say, well yeah, you know, I know you're looking for an advance Voice person. I don't have my CCNP Voice yet, but I will. That's where I'm going, but I've got CCNA Voice They go oh, okay, that's good because I mean what's - the best way I can put it is this. If you - there's a difference between knowing nothing and going into something and knowing a little bit about something and going into it. And I know that may sound painfully obvious, but here's the idea. People that know nothing about something are scared of it, meaning if you know nothing about VoIP technology, you come into a company and they're like, hey, we need a VoIP tech, you know nothing about it you're going to kind of be like, uh, well, um, like you're scared of it. It's so unknown to you, you don't even know where to begin. It's - you're hesitant to push a button and if you do, it causes an outage and you just, it just freaks you out to even think about it. Whereas somebody that may be knows a little bit about it, yes they may be a little more dangerous because they're not as fearful the push the button, but they're real willing to learn and they've got enough of a foundation that they can go in there and be like, hey, I can figure this out, you know. Give me the call manager console, give me Google and CISCO's website and I can figure it out. I can kind of piece the pieces together to get going with this. So that's why CISCO brought the CCNA specialties around. So as you go down the track, that's where you can go into CCNP Voice. It used to be called CCVP, I still get stuck on that. They revised that about a year ago. But CCNP Voice is, I believe it's currently five exams, where you've got, you know, CIPT1, CIPT2, you're getting into the specialties of call manager. You've got C Voice, you've got - I mean, it's really where you're drilling deep and well, you're kind of getting into what I'm going to talk about on the next slide. So let me save a lot of that then. Let me just hit the bullet points. Statistically speaking, most people pursue the CCNP first. They go CCNA, CCNP and then they'll go into one of the subtracks if they will.


2% of people that ever get certified go on to attempt the CCIE certification. Very difficult but very rewarding if you get it. Another common question that I get asked is, would it be valuable for me to get the CCNP and then move into CCNP Voice or CCNA Voice. You know, to do this first.


That, you know, while I gave you a direct answer on CCNA, very tough for me to answer that question because I'm like, sure, yeah. I mean, yeah, it's a valuable to get the CCNP first. You'll have a much broader understanding of switching and routing before diving into the specialty certification. So yeah, it will be valuable for you to do that. But I also don't want to launch people into something they won't use. I mean, if they hire you at an organization or your goal, maybe you're an old PBX person - that didn't come out right. You're not an old PBX person, you're - like that was your history, right?


Like you work in a PBX world and your goal is just to transition your skills so that you're able to work in the VoIP realm. You don't want to deal with switches, you don't want to deal with routers, you just want to deal with the call manager and digital communications between the old world and the new world and that kind of thing. Well I'm not going to recommend that you're going to go to CCNP first because that's that could be a year of your life that you dedicate to that and then you just then start getting into VoIP. So it really depends on where do you want to go. What's your end goal. Are you wanting to be a master of everything? Then get the CCNP first, it will help you. If not, then specialize first.


So there's my advice on that. Each exam has an expiration of three years, and this is one of the things I love. So let's say you get CCNA certified. Dada! You now have a CCNA certification, lasts for three years. Two years, eight months down the road you're like, ah, that's going to expire. Well if you pass, you know, CCNA Voice or CCNA security, this will now work for three years. It's one exam and it automatically renews this and this for three years. So you get a fresh three years on everything. I'm to the point at this point, where I have CCNP Voice, CCIE Routing and switching, CCNP security, I've got some of the design certification. I mean, stuff that's not in here. I've got a lot of CISCO certifications.


And trust me, don't look at that and say, oh, well this is because you're so smart. No, I'm not. Anybody can do it. It's - I mean, when your profession, when your paycheck depends on you learning technology, you learn a lot of technology. That's just the fact. So if you were to become an instructor as well, you would get just as certified, but if I had to take all of these exams every three years, forget it. I mean, that's just on the screen that'd be what, 18 exams I'm taking or so every three years, just to keep all my certifications up. No. Every two years I take one certification exam and it's the qualification exam for CCIE routing and switching. I pass that, it renews the CCIE routing and switching, and this, and this, and this, and this, and everything else I have for three years. Well CCIE routing and switching you have to renew every two years, but that's the idea, is one exam every three years and you're golden. You just pass the most advanced exam or you progress in your skills and CISCO rewards you for it. Oh, there was something else I was going to say, what was it? I'm not too sure now. It'll come to me.


So now let me position the CCNA Voice series directly. And just so you know where this slide comes from, I actually generate these thoughts as I go through the series that you're looking at right now on the screen. I'll be recording, I'm like, ah, I should mention this when people get started, just to prepare them for it, to set their minds through the whole series. So here it is. First off, this series is generated from the latest revision of a book that I wrote called CCNA Voice for CISCO Press. The official certification guide.


This is the second revision of that book. The first revision came about three, four years ago when the CCNA Voice was first released. It was solely focused on one product called Call Manager Express which is essentially call manager running on a router. Well CISCO did not like that. I mean, not that I wrote this book. They did not like that they created a certification around Call Manager Express alone because there's a lot of companies that never even use Call Manager Express.


There are enterprise companies and large companies that they just use call manager everywhere that they are the full-blown you know, multi-thousand dollar version of the voice management system. So people got upset and said, well we don't want to take a certification exam solely focused on a product that's geared for small to mid-sized business. So CISCO, you know, from a guy who writes a book's perspective, this was very painful. CISCO said, oh, you're right, everybody. Let's make the CCNA Voice an optional exam. Originally, CCNA Voice was optional. You did not have to take it if you didn't want to. You could go straight to the CCNP Voice without having it and you would be granted the CCNA Voice. That's really good news for a guy who writes a book that is pretty much solely dedicated to certification.


I wasn't bitter, too much, but I totally did not expect the book to sell when CISCO announced that, because they announced that right as we finished writing the book. Nonetheless, it became one of the bestselling books I ever wrote, just because it was a good book on Call Manager Express. It really got into the syntax and all that.


So when it was revised, I actually flew out to CISCO in North Carolina, sat with them for a couple days and they went through all the revisions. I walked out understanding why they did what they did, but I was kind of appalled at what they did to put it lightly. I was just like, I can't believe they're doing this. What they did was, instead of having a book solely focused on CME, which was the previous version of this book, they now took it to where it was a book that would focus a little bit on CME, it would focus a little bit on call manager, CUCM, it would focus a little bit on Unity - I'll just put U there. These are my little mountains here. What are you drawing? They're mountains, mountains of technology. And then it's focus is a little bit on CISCO presence. And so they wanted the CCNA to kind of clip off the tip of the iceberg on all of these these mountains so you would know a little bit about each one of them. Well I felt when I walked out, I thought, uh, it was very difficult for me because people aren't going to really understand the depth behind most things, because it goes kind of too light. Like you for instance in the CISCO - I was, when I was up there and at CISCO they were releasing the CISCO official certification you know, this was the CISCO official track. And the content that they suggested and they had essentially like 10 minutes on a concept known as partitions and calling search spaces in call manager, which is a massive concept. I mean, it takes hours to explain partitions and calling search spaces. Really, and to get it. So what I did, I'm going somewhere. You're like, where is this going. So here's what I did. Of course the book, you know, if you go buy the book, it prepares you for the CCNA Voice certification as it stands today. It gives you the content, but I added a lot of what I would call optional content, as my little quotes around this. It's the stuff that I think you can't really have a good grasp of this concept if you don't have this knowledge as well. It includes topics like traditional Voice understanding how the PBXs handled audio, analog signaling, digital signaling. The kind of stuff they glossed over in the official certification guide. But I kind of went into a little more depth in this series. I got into some advanced CME concepts, the voice gateways, digit manipulation, stuff that you won't encounter on the exam, but you will encounter all the time in the real world and if you don't know it, it's just a lot of stuff won't make sense. You're like, well I don't - how does that really work and so I added that in here but what I did was, you know, and I put this little exam versus real world Exam versus real world. The exam prepares you for the concepts of a lot of stuff. It's a very conceptual exam, very much an exam where it's like if you memorize some key facts you'll get the exam. It's, you know, it's not very real world. And I hate saying that because - and CISCO may revise this exam, but it's mainly a test of kind of like, did you get some good concepts.


Real world, there's a lot more configuration, there's a lot more hands-on that you need. And I understand I'm not downing the exam at all because I totally understand CISCO's goal. CISCO's goal, when they created CCNA Voice, was to be what the CCNA is. CCNA, the original one, gives you kind of the tip of the iceberg on routing and the tip of the iceberg on switching, and tip of the iceberg on security and then as you get into CCNP, you really go down each one of those mountains. So CISCO said, well, you know, let's give them a little bit of Call Manager Express, a little bit of Call Manager, a little bit of Unity They wanted to make the CCNA Voice kind of the same thing for the voice world, but it's just, it almost went too broad, too thin, not enough. And so what my goal, and CBTNuggets' goal was, is to of course prepare you for the exam. We're going to do that. But I'm going to add enough optional content that you'll be very prepared for the real world and doing this when you when you get out there. Now one of things I was very careful to do when I created this series, is make sure I note when I start each one of the nuggets, I say, okay, guys, FYI, this content is more optional. Like if you're just exam studying, skip this nugget.


Skip this nugget in its entirety because I know those that are focused on the exam, they're just like, okay, give me what I need, I want to pass that test and move on from there. And I totally get that I understand where you're coming from, kind of. But I wanted to add the content for the real world. So for the people that are saying, hey, I really want to know how to do this, it's in there as well. And that's why I have this last thing right here, if Jeremy were CISCO. If - you know, I understand where CISCO is coming from, but if I were them, here's what I would have done with CCNA Voice. I would have created two topics, two mountains, if you will, in CCNA Voice.


My mouse just froze. Here we go. One would be CME, and one would be CUCM, which is Call Manager Express and Call Manager. I would have ditched presence, I would have ditched Unity and Unity Express and Unity Connection and all of those side topics. Of course, yes, Unity is voicemail, it's critical for the voice network, you need to have it. But it's easy. I mean when you get it connected you're kind of like, okay, I get it, it's a voicemail box, right? I would have gone further down the mountain on each one of these topics than I did, which is what I did in this series - gone further down so people know more about CME, know more about CUCM, and then leave the Presence server and the Unity for the CCNP Voice rather than try and slide it in to the CCNA Voice. So that's, if I were CISCO, what I would have done. So you'll see that reflected in the series when it comes to Presence, when it comes to Unity, I'm kind of like, hey, here's what you need to know. You know, this will get you by. When it comes to CME and CUCM I really say okay, guys, let's go down this mountain a little further because you really need to know this. So you're going to see, first off I grab some nuggets straight out of the old CCNA Voice series. I grab some nuggets straight out of the CCNP Voice track and put them right into this series. So forgive me if as you're going through you're hearing things like okay, I was playing this on a record player and - I mean, it's not that old. But it's stuff that came from yesteryear. It may be something like oh, the iPhone was just released and you're like yeah, the iPhone's been out for a while. So it's that kind of thing. You may hear some stuff from the past, but it's really good stuff that I think you need to know for the real world.


So yeah, I think that's the big picture and that I wanted to give you here. CISCO's goal is that you really have kind of day-to-day management of a phone system sort of skills. My goal is that you have a little beyond that, you know how stuff works behind the scenes.


Well let me wrap this up by talking about how to get the most from this series. First and foremost, with CBTNuggets it's great because you've got it on tape, meaning it's recorded. You can listen to it again and again and again. Here is the fact. If you hear something one time, in two months you'll remember about 5% of what you've heard. That's why, you know, two months down the road you watched an awesome movie and someone's like, oh, how was the movie? You know, it was two months ago. You're like, it was awesome.


And you start trying to think, you're like, there was this part. You know, and you start remembering like these little pieces. As time goes on - and that's an action movie, combining, you know, high speed video and everything. I mean, you're remembering probably more of that than you would anything else that you would have heard in conversation or things like that. So go through this again and again and again. Take, you know, get yourself involved Don't sit in passive jello mode to where you're just watching what's going on. You know, grab a little yellow pad, write down some of the key topics you hear. You know, pause it, all that. I know, CBTNuggets...


It's funny because I met a guy. I went to one of the CBTNuggets tonight trade shows and he's like, whoa, it's funny hearing you in normal speed. He said, I listen to all your stuff in two or three times as fast using, you know, how you can accelerate. You probably done that right now, so...


So that probably just sounded really fast, too. So he's like, you talk so slow in person. He's like, I want to like accelerate you. So you know, sure. Go double speed, get through the information faster. I sound like a mouse, a chipmunk or whatever. But as something pops up you're like, oh, that's key. Hit the pause button. You know, slow it down. Say okay, let me write that down, let me listen to that again. Write down the key information you hear. This is, I would say right here my biggest recommendation.


Star, superstar. Build a lab, to where you can have a full lab environment within your house. Matter of fact, if you go to CISCOpress.com, they did an interview with me. Well, they get - they have this Skype interview, they actually shipped me a whole Skype kit with a video camera and all that where I videotape And I talked about - one of the things they recorded me on was building a lab, a home lab for CCNA Voice and why that's good.


So I'll repeat some of that here but if you want to listen to that, that's out there, too. It's awesome to be able to build a whole phone network in your house and not just awesome, but you have to apply the same skills that you'll use in the business world to set up it in your house from, you know, intra-office calling you know, inside your house you're calling between your bedrooms or your living room or whatever. To outside calling you set up a little voice gateway, get an FXO port, connect your phone line, you can now receive and send incoming and outgoing calls from the PSDN, manipulate digits, all that kind of stuff. There is a ton you can learn. What I would recommend for a lab in here, and this is the tough part, go grab some CUCM software, which is, yeah, where do you get that from. I would go eBay, that's where I got it. Go eBay, you know, pay 50 bucks or 90 bucks or whatever, or go to your company. The reason I - it's funny that CISCO doesn't allow public downloads of this thing is because everything is licensed now with the flex license method, where you have to put in a real license for it to work for any decent amount of phones. But you can get it if you get the software. You can put it in demo mode, it'll work for, I don't know, 10 phones, 15 phones, depending on what kind of phones you put in there and how many device units you consume. But that - I mean, 10, 15 phones, good grief. That's a pretty mean home lab you're setting up with that. If you're looking for a voice gateway, I mean really cheap, go for a 2600XM router. Grab some VIC modules for that and you'll need an NM-HD-2VE, one of those kind of modules that can go in there, allowing it to be compatible with voice. Or you, if you want a little more modern router that work out of the box with voice, a 2801 allows you to have DSP chips, that's digital signal processors inside of it, so you can set up, you know, analog ports that can run Call Manager Express, actually both of these guys can run Call Manager Express. Get some hands on with that.


I wouldn't say it's a, you know - I have some of the demonstrations in this series on Unity connection and Cisco unified presence servers. I would not recommend setting those up because that's a lot of work for very little configuration they actually require of you on the exam.


I would set up this and here is the key - VMWARE. You can't install a call manager server on your home PC unless you're running VMWARE, because the software actually recognizes a VMWARE environment and it allows you to run it from there. Google it, you know if you go on Google they'll say here is the exact way to set up the virtual machine for call manager to run inside VMWARE.


And VMWARE is free. You can download a VMWARE server, or even if you're a superstar download ESXI for free and you can dedicate a server to a call manager. So you have that, you also have a GNS3 if you don't have the ability to buy anything or a company to help you with it, a GNS3 is an open source software but you can download and run the Cisco IOS it supports the voice images and you can actually do a lot of the voice configuration in there.


So if you want to Google Cisco voice GNS3 there's a lot of people who have written kind of home grown labs using that. So that's a huge part of what I would recommend. These last two, right here, dig deeper and fall in love. I know it sound funny but I've mentioned this before when I was talking about the Cisco certification program, people fear what they don't know, and I'm totaly included with that.


When I first got into Cisco voice I hated it, I was like, why do I want to make a phone ring? Come on I'm a network technician. But I really found it was just because I didn't really know it. When you really know Cisco voice you kind of get to the point where you're like: This is pretty cool, there�s some really neat stuff you can do.


And the more that you know, the more you'd start loving it and then you become one of those people who are passionate about your career. You're kind of like "Man, I can't believe they pay me for this". You know well, maybe you won�t get to that point, but you get to the point where it's really, really a fun thing to be working on your Cisco routers, it's really a fun thing to type in the commands, do documentation.


Well, maybe not the documentation point, but you get what I'm saying here. The more you know, the more you're really going to like the technology. So I hope that gives you a good idea of what this series is going to be like, some expectations, knowing that there's more stuff in this series than there's on the actual exam.


It's just that at CBTNuggets we don't want to stop short on may of the topics and be like "Well that's not on the exam". We like saying "Here's what it is, here's the real deal" you know we don't play of just doing the exam prep and then moving on from there.


We really want you to be good at what you do, not only on the exam but in the real world. We want you to be a master at Cisco Call Manager Express, to really know what you are doing when you get into that CUCM server and working through that. If you want CCP configuration, that's one of the things I didn't mention, a lot in this exam is geared around CCP, Cisco Configuration Professional, which is their newest GUI that they created to manage the Cisco routers and Cisco voice configurations.


If you want the CCP it's in here, but if you really want to get into the nitty gritty the command line is where it's at and that's in here too. So I give you bonus sections to go through and understand that. So you'll be able to get all that concepts and not only prepare for the exam but also prepare for the real world.


So I wish you well, good luck with this series it's going to be a lot of fun. I hope it's been informative for you and I'd like to thank you for viewing.

Welcome to VoIP: Voice in a Packet...What's the Big Deal?

Unified Solutions Overview: Cisco CME and CUCM

Unified Solutions Overview: Cisco Unity Connection and Unified Presence

Historic Voice: Analog Signaling

Historic Voice: Digital Signaling

Modern Voice: VoIP Foundations

Network Foundations: Preparing the Infrastructure for VoIP

Network Foundations: Preparing the Infrastructure for VoIP, Part 2

Cisco CME: Getting Familiar with Administration

Cisco CME: Ephones and Ephone-DNs

Cisco CME: Ephones and Ephone-DNs, Part 2

Cisco CME: Management using the Cisco Configuration Professional

Cisco CME: Management using the Cisco Configuration Professional, Part 2

Gateways and Trunks: Understanding Voice CODECs

Gateways and Trunks: Connecting to Other Voice Systems

Gateways and Trunks: Understanding and Configuring Dial Peers

Gateways and Trunks: Understanding and Configuring Dial Peers, Part 2

Gateways and Trunks: Manipulating Dialed Digits

Gateways and Trunks: Implementing Class of Restriction (COR)

Gateways and Trunks: Understanding QoS

Cisco CUCM: Administration Overview

Cisco CUCM: Supporting End Devices

Cisco CUCM: Supporting End Devices, Part 2

Cisco CUCM: Supporting End Users

Cisco CUCM: Supporting End Users, Part 2

Cisco CUCM: Understanding Dial Plan

Cisco CUCM: Partitions and Calling Search Spaces

Cisco CUCM: CUCM Feature Overview

Cisco Unity Connection: Working with CUC

Cisco Unified Presence: Overview and Communication

Voice Troubleshooting: Overview and Cisco CME

Voice Troubleshooting: Cisco CUCM

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Intermediate 19 hrs 33 videos


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Jeremy Cioara
Nugget trainer since 2003