Quantcast

Start with 7 free days of training.

Gain instant access to our entire IT training library, free for your first week.
Train anytime on your desktop, tablet, or mobile devices.

Implementing Cisco Collaboration Devices

The worldwide communication landscape is constantly changing. Just a few years ago, hardly anyone knew what a smartphone was and terms like Telepresence were reserved for sci-fi movies. Now, as the evolution of Voice over IP (VoIP) continues, Cisco has transformed from a voice-centric certification focus to one of Collaboration. Collaboration now supports a more vast feature set, software, hardware, and knowledge base necessary to implement and maintain the system. Welcome to the real world, Neo!...
The worldwide communication landscape is constantly changing. Just a few years ago, hardly anyone knew what a smartphone was and terms like Telepresence were reserved for sci-fi movies. Now, as the evolution of Voice over IP (VoIP) continues, Cisco has transformed from a voice-centric certification focus to one of Collaboration. Collaboration now supports a more vast feature set, software, hardware, and knowledge base necessary to implement and maintain the system. Welcome to the real world, Neo!

Just as in the Cisco CCNA Routing and Switching courses, here you will gain the “tip of the iceberg” of a large spectrum of concepts and technologies that will aid you in your technology journey towards certification (CCNA/CCNP/CCIE Collaboration), or in implementing collaboration systems in the real world. By time you are done, you will have the knowledge necessary to understand and manage a Cisco CUCM, CME, and Unity-based system.

Recommended Experience
  • CCENT (optional, but helpful)
  • General grasp of technology concepts (network, PC, router, switch, IP addresses, etc…)
Recommended Equipment
  • VMWare Workstation with CUCM and Unity Virtual Machines
  • Cisco 7940, 7960, or IP Communicator IP Phones
  • Cisco 2600XM Voice Gateway
Related Certifications
  • CCNA Collaboration
Related Job Functions
  • Network voice engineer
  • Network video engineer
Jeremy Cioara has been using and teaching Cisco Voice over IP (VoIP) technologies since 2002 and holds a variety of Cisco certifications, including CCNA, CCDA, CCNA Security, CCNA Voice, CCNP, CCSP, CCVP, CCDP, and CCIE R&S. Jeremy also has a great espresso machine, and enjoys riding his hoverboard while hanging out with his 5 young kids. In a nutshell, you’ll never know what to expect and always come back for more!
 show less
1. Welcome to Cisco CICD: Course Overview and Cisco Certification (12 min)
2. Legacy Voice and VoIP Fundamentals: The Realm of Analog (8 min)
3. Legacy Voice and VoIP Fundamentals: Moving to Digital (15 min)
4. Legacy Voice and VoIP Fundamentals: Understanding the PSTN (9 min)
5. Legacy Voice and VoIP Fundamentals: Understanding VoIP Benefits (11 min)
6. Legacy Voice and VoIP Fundamentals: Converting Voice into Packets (10 min)
7. Legacy Voice and VoIP Fundamentals: DSPs and RTP (13 min)
8. Cisco VoIP Product Lineup: CME and CUCM (15 min)
9. Cisco VoIP Product Lineup: Unity, Instant Messaging, and Jabber Client (9 min)
10. Cisco VoIP Product Lineup: VCS and TMS (6 min)
11. Cisco IP Phones: Connecting to the Network and Providing Power (11 min)
12. Cisco IP Phones: VLANs at the Core (11 min)
13. Cisco IP Phones: Configuring Voice VLANs (11 min)
14. Cisco IP Phones: Understanding the Boot Process (14 min)
15. Cisco IP Phones: QoS Core (12 min)
16. Cisco IP Phones: QoS Tools (13 min)
17. Cisco IP Phones: QoS Queuing, LFI, and Application (16 min)
18. Cisco IP Phones: AutoQoS (6 min)
19. Cisco CME: Configuring the GNS3 Lab Environment (15 min)
20. Cisco CME: Cisco Configuration Professional (CCP) (8 min)
21. Cisco CME: Initial Configuration and Mode Selection (9 min)
22. Cisco CME: Global Telephony Settings (9 min)
23. Cisco CME: Implementing Users and the CME Web GUI (12 min)
24. Cisco CME: Adding Phones and Users with CCP (13 min)
25. Cisco CME: Understanding Analog and Digital Voice Interfaces (10 min)
26. Cisco CME: Understanding and Configuring Dial Peers (14 min)
27. Cisco CME: Dial Peer Wildcards (10 min)
28. Cisco CME: Moving Dial Plan Skills to CCP (13 min)
29. Cisco CME: Implementing COR Call Restrictions with CCP (16 min)
30. CME Features: Creating a Phone Directory (6 min)
31. CME Features: Forwarding IP Phones (9 min)
32. CME Features: Transferring Calls (7 min)
33. CME Features: Configuring Call Park (8 min)
34. CME Features: Configuring Call Pickup (5 min)
35. CME Features: Configuring Intercom (6 min)
36. CUCM Administration Overview: The Many Faces of CUCM (10 min)
37. CUCM Administration Overview: Administrative User Management (10 min)
38. CUCM Administration Overview: Touring CUC, IM, and Presence (10 min)
39. Implementing CUCM Phones and Users: Revisiting Registration with SCCP and SIP (14 min)
40. Implementing CUCM Phones and Users: Preparing CUCM for Phones (12 min)
41. Implementing CUCM Phones and Users: Implementing IP Phones (16 min)
42. Implementing CUCM Phones and Users: Managing Phone End Users (15 min)
43. CUCM Dial Plans: Understanding the Architecture (12 min)
44. CUCM Dial Plans: Route Plan Fundamentals (13 min)
45. CUCM Dial Plans: Understanding Partitions and Calling Search Spaces (14 min)
46. CUCM Dial Plans: Understanding and Configuring Mobility (30 min)
47. Unity Connection: Understanding the Architecture (8 min)
48. Unity Connection: Understanding User Templates (6 min)
49. Cisco IM and Presence: What is IMP and Jabber (11 min)
50. Cisco IM and Presence: Configuring Jabber Clients (17 min)
51. Cisco IM and Presence: Key Troubleshooting Spots (5 min)
52. CUCM Maintenance and Monitoring: Troubleshooting IP Phone Registration (11 min)
53. CUCM Maintenance and Monitoring: Troubleshooting Route Plans and Reporting (17 min)
54. CUCM Maintenance and Monitoring: Troubleshooting with CUCM RTMT (4 min)

Welcome to Cisco CICD: Course Overview and Cisco Certification

00:00:00

Cisco CICD Course Overview and Certification-- I am so ready to kick this series off. 50 some Nuggets later, it's done. This is the final Nugget that I record with three motivations in mind. One is to prepare you for the content you're about to see and Cisco certification in general.

00:00:18

Second is to give you the overview of how we teach at CBT Nuggets so that you can be prepared as you walk into this on what to expect. And then third-- how you can best prepare yourself for the real world and deploying collaboration solutions or preparing for the certification exam.

00:00:35

So let's talk certification to start off with. CCNA Collaboration is very unique in the sense that Cisco departed from their normal path of certification. Normally, you get the CCENT certification. It's the ICND1 course here at CBT Nuggets. And you take a whole bunch of other stuff depending on what track you're going to.

00:00:55

And you end up in another Cisco track, like CCNP routing and switching, or CCIE routing and switching, or CCNP security, or CCNP wireless, or blah, blah, blah. We could go down the list. So we have to look very intentionally as to, why did Cisco depart from requiring a CCENT and just require CICD and CIVND as the prerequisites?

00:01:18

Here's why. They are building an entirely new engineer in the CCNA Collaboration world, or in, as you continue, CCNP and CCIE Collaboration world. Because you can now have an engineer that manages a teleconferencing system, a voice over IP system, and never even touches routers and switches.

00:01:39

That's the other track. So you have this very specialized person. And I can see it now. When I first saw them depart from this, I'm like, what are you doing, Cisco? I will go to my grave and tell everybody, even my grandmother, that they need to take CCENT before they die, because they don't understand the world if they don't understand CCENT.

00:01:58

But now I know what Cisco is doing. When I first got into teaching Voice, I mean, it was 2002. And you know who my number one student was? They were the old-- I shouldn't say old. They were the phone technicians. They were the people that had been working at MCI and Sprint climbing telephone poles for years and years with the butt set strapped to their hip.

00:02:21

And I remember seeing them come into my class with this look in their eye like, what are you going to do to me? And boy did I do all kinds of stuff. I'm like, and then subnetting, and then OSPF and replicating routes. And they're like, ahh. Because in reality, what are the technicians used to doing?

00:02:39

Dealing with phones, right? Why do I need to know all of this other stuff? And finally, 15 years later, Cisco said, yeah, yeah, I think that's right. We can build a Voice engineer, a Collaboration engineer, that doesn't have to learn all the other stuff, and relegate some of that responsibility to all these other tracks.

00:02:57

So statistically, yes, still nowadays most people will pursue routing and switching first. But now we have this whole other path that you can follow that doesn't require you to be a master of all the IP fundamentals. It just allows you to focus on what you need to know to manage a Collaboration System well.

00:03:16

OK, well since there are no prerequisites for CICD, this could be one of the first experiences that you're having with CBT Nuggets. And I get an excuse to bring one of my favorite slides of all time into the series-- how we do what we do at CBT Nuggets.

00:03:29

Because if you don't know, you're going to think we're crazy. And we kind of are crazy. But first off, you've got to start with the foundation. CBT Nuggets produces amazing training. They just do. They have a world renowned reputation for producing some of the best training on the planet.

00:03:45

Now, how do we do that? I would say it's almost all in this bottom statement right here. We have a dual purpose in our training. We go after knowledge, but also realizing that knowledge is everywhere. Have you heard of something called Google? Anybody can go to Google and figure out anything they want in their life if they spend enough time poring over documents and reading white papers and write-ups and everything else.

00:04:11

Knowledge for knowledge's sake is worthless. And knowledge is often boring if you don't package it the right way with motivation, or what I would call passion. Because you know what? IT is awesome. It's like putting together the ultimate jigsaw puzzle.

00:04:27

This just popped in my head. Can I share with you something that happened to me literally four hours ago? This morning, I was sitting doing these recordings, and pow, pow, banging on my door is my brother. Let me back up. I don't still live with my parents.

00:04:41

I created a company that does what I'm about to teach you in this series, along with a whole bunch of other stuff, setting up and deploying Collaboration systems, network foundations. And one of the first people that I hired, of course-- you're supposed to do it-- and he's really good, is my brother.

00:04:56

And we're now up to 20 some employees. And it's going well. And he busted down my door. And he's like, dude, this is awesome. And he runs through the room. He's like, woo. He's like, I figured it out, figured it out. And I'm like, what did you figure out?

00:05:08

And he's like, Active Directory replication. I know, it's not a Cisco topic. But we had a customer that, for all these years, literally years, have had problems with their Active Directory replication being slow. And he just figured out the magic bullet solution.

00:05:21

And he's like, this is awesome. I've solved their problem. He's like, voom. And he's like, had to share, left, you know? And I'm like, that was awesome. That dude is on fire. And he is going to conquer his day unlike any other. He loves what he does.

00:05:35

And honestly, IT is one of those careers. And I'm going to scare you as I say this. It's one of those careers that you can go home at night and open your laptop at 7 o'clock and get lost in your job to where it's 1:00 in the morning, and you're like, oh, just, ooh, I'm in an outage window.

00:05:51

I can reboot. Nobody knows. It's one of those things that it's just like, oh, there's nothing like it. So that's the foundation that we start from. If IT is awesome, why do you gotta go off and make it boring? Why do you have to go off and suck the life out of it and say, oh, memorize these dry figures, oh, subnetting?

00:06:09

You know what? Subnetting is cool. Because when you really get it, you're like, wow. That's like a giant jigsaw puzzle. I just put it together. And I feel really good that I'm able to do that. Anyway, I could go on and on and on. Let me talk about how you can get the most from this series.

00:06:27

CICD-- first off, you've got to build a lab. Can I tell you? Building a lab will be one of the best things that you can do. And it's really cheap to do now versus what it was 10 years ago when voice over IP was kind of cutting edge. Grab a couple phones.

00:06:41

Grab a couple 7960 IP phones. Grab a cheap switch. The beauty of 7960s is a lot of them support the old school inline power proprietary standard Cisco came up with. So you could go grab a cheap 3550 inline power switch, which only powers Cisco phones.

00:06:58

But again, why would you buy anything but a Cisco phone? And then you can get-- and right now, I'm still under $100 for a lab environment. You go on eBay and buy a CUCM virtualized pack. I used to go after the DVDs where you can install CUCM, and you can install Cisco Unity Connection.

00:07:18

That's the voice mail server. And you can install Cisco IM and Presence server-- it's also called CUPS, a CUPS server-- and deploy it. But you know what? You're talking about days of time of deployment and rebooting and virtualization. Nowadays, the people on eBay have gotten really smart.

00:07:32

And they sell pre-virtualized packs that you can download in VMware and do that. So what am I at? I would say grab two, times 2, Cisco IP phones at least-- I mean, you can get them for $10-- so you have them in your environment. Grab one 3550 switch.

00:07:50

That's all you need. Grab one 2621XM with a whole bunch of memory. That's a voice gateway. Make sure it's got some FXS ports at a minimum. FXO would be a great bonus. These are your analog interfaces that let you connect old school devices like modems or phones.

00:08:08

And you can connect it to the PSTN on an FXO foreign exchange office port. So what am I at right here? I'm thinking, OK, maybe let's just say $50. Maybe $10 to $15 apiece for these phones, 3550, psh, $10. You've got to throw some shipping in there. The guy charges probably a pretty penny, $75.

00:08:29

Look at that. For probably under a couple hundred bucks, you've got a killer lab where you can do just about anything that you need for the CICD series, and try it again, try it again, try it again. And literally, you're going after the fall in love factor.

00:08:42

That's what I'm talking about, is once you get the excitement of doing this, and you see the phones ringing-- I mean, OK, let's be real. I'm going to sit down. [SIGH] Let's be real. We could go at this. And we could say, guys, you've got to set up a phone system for the company.

00:09:05

And you're going to pass an exam on how to do it. You're going to put those phones on people's desk. I mean, [SIGH] good grief. How dull can you make that sound? And I've got to admit. When I was there 15 years ago, when I first got into voice over IP, I was like, I'm not sure I really want to make phones ring.

00:09:23

You phrase it in such a way that just sounds lame. Yeah, phones ringing really isn't that cool. But I'm telling you, once you start unpacking this thing, and you see the capabilities that are there, it's going to be pretty awesome. And it's going to make you a hero with the company.

00:09:36

So anyway, build or rent a lab, OK. So second thing is obviously repeat, repeat, repeat. One of the benefits of having this on video is you can go through it again and again and again. Be active learners. Don't kick back on the couch and watch it on your laptop.

00:09:51

Seriously-- don't. Don't put it on Roku. Don't put it on your TV. I know a lot of people are like, sweet. I can put on my TV. And that's cool if you're being an active learner. Because you know what? If you watch something-- I'm going to share with you a statistic that's going to demoralize you probably.

00:10:05

If you just listen to something, in two months you will remember 5% of what you heard-- 5% of what you heard. It's because you're only using one modality, your ear. And you're in a vegetable kind of state. And you're going to forget most of what you heard.

00:10:23

So we want to change that. And so the way that you do that is you start writing things down. You pause it. And you go on Google. And you do a little research on something that you didn't quite understand. You put together the lab environment. You set up the connections and go, OK, I'm going to do what I saw him do and see if I can do it myself and set up these phones and get them-- anyway, you know what I mean, right?

00:10:40

That's how you never forget it. That's how you pass an exam. That's how you're successful in a real world. Last and not least is grab a book. I would suggest this book right here. Now, I've got a subscription to Safari, so I'm getting it online. But you can grab it off of Amazon without a Safari subscription or anything like that-- CCNA Collaboration from Cisco Press.

00:11:02

I actually used the flow of that book. Kind of the series follows the flow of that book. So if you want a book that you can follow along with and go through, this is the one. I want to show you something. I'm going to go to the Acknowledgements. And I thank you much to Michael Valentine to say, thank you to Jeremy Cioara for passing the torch.

00:11:20

What does he mean? I actually wrote the previous edition of this book, called CCNA Voice, with Michael. And you know what? Six kids later, my wife said, Jeremy, you just don't have time to write another book. So this one is near and dear to my heart.

00:11:35

And actually many of the sections in this were carried forward from the original CCNA Voice. If you have a CCNA voice certification, or you've been studying CCNA Voice, the beauty is this. Almost all of the knowledge of CCNA Voice passes over to CICD.

00:11:53

They just add a little bit more at the end on Unity Connection and instant messaging and presence and really start hinting at the telepresence world. And this is one of the big differences between CCNA Voice and CCNA Collaboration, is now they're moving in the direction-- and you can feel the world moving this way-- of video calling, where it just happens.

00:12:13

You pick up the phone, and you have a teleconference meeting with a whole bunch of people. And that's what the second part of CCNA Collaboration is all about. CIVND is talking about how to set up the video collaboration systems. Woo, I've gotta cut myself off.

00:12:27

Because I will just keep going and going and going. I am going to launch you into this CICD series. I am excited about this series, and I'm excited about you. I'm serious. It's one of those feelings. You ever get something really cool, like a new iPhone, or something?

00:12:40

What do you want to do? You want to play with it. And then you're going to show somebody. You want to be like, oh, dude, check this out. I can rotate the-- whatever. And that's kind of the feeling I have about this course. I'm like, oh, dude, you've gotta check this out.

00:12:51

There is so much good stuff in this series. I know that you're going to enjoy this. I hope this has been informative for you, and I'd like to thank you for viewing.

Legacy Voice and VoIP Fundamentals: The Realm of Analog

Legacy Voice and VoIP Fundamentals: Moving to Digital

Legacy Voice and VoIP Fundamentals: Understanding the PSTN

Legacy Voice and VoIP Fundamentals: Understanding VoIP Benefits

Legacy Voice and VoIP Fundamentals: Converting Voice into Packets

Legacy Voice and VoIP Fundamentals: DSPs and RTP

Cisco VoIP Product Lineup: CME and CUCM

Cisco VoIP Product Lineup: Unity, Instant Messaging, and Jabber Client

Cisco VoIP Product Lineup: VCS and TMS

Cisco IP Phones: Connecting to the Network and Providing Power

Cisco IP Phones: VLANs at the Core

Cisco IP Phones: Configuring Voice VLANs

Cisco IP Phones: Understanding the Boot Process

Cisco IP Phones: QoS Core

Cisco IP Phones: QoS Tools

Cisco IP Phones: QoS Queuing, LFI, and Application

Cisco IP Phones: AutoQoS

Cisco CME: Configuring the GNS3 Lab Environment

Cisco CME: Cisco Configuration Professional (CCP)

Cisco CME: Initial Configuration and Mode Selection

Cisco CME: Global Telephony Settings

Cisco CME: Implementing Users and the CME Web GUI

Cisco CME: Adding Phones and Users with CCP

Cisco CME: Understanding Analog and Digital Voice Interfaces

Cisco CME: Understanding and Configuring Dial Peers

Cisco CME: Dial Peer Wildcards

Cisco CME: Moving Dial Plan Skills to CCP

Cisco CME: Implementing COR Call Restrictions with CCP

CME Features: Creating a Phone Directory

CME Features: Forwarding IP Phones

CME Features: Transferring Calls

CME Features: Configuring Call Park

CME Features: Configuring Call Pickup

CME Features: Configuring Intercom

CUCM Administration Overview: The Many Faces of CUCM

CUCM Administration Overview: Administrative User Management

CUCM Administration Overview: Touring CUC, IM, and Presence

Implementing CUCM Phones and Users: Revisiting Registration with SCCP and SIP

Implementing CUCM Phones and Users: Preparing CUCM for Phones

Implementing CUCM Phones and Users: Implementing IP Phones

Implementing CUCM Phones and Users: Managing Phone End Users

CUCM Dial Plans: Understanding the Architecture

CUCM Dial Plans: Route Plan Fundamentals

CUCM Dial Plans: Understanding Partitions and Calling Search Spaces

CUCM Dial Plans: Understanding and Configuring Mobility

Unity Connection: Understanding the Architecture

Unity Connection: Understanding User Templates

Cisco IM and Presence: What is IMP and Jabber

Cisco IM and Presence: Configuring Jabber Clients

Cisco IM and Presence: Key Troubleshooting Spots

CUCM Maintenance and Monitoring: Troubleshooting IP Phone Registration

CUCM Maintenance and Monitoring: Troubleshooting Route Plans and Reporting

CUCM Maintenance and Monitoring: Troubleshooting with CUCM RTMT

Please help us improve by sharing your feedback on training courses and videos. For customer service questions, please contact our support team. The views expressed in comments reflect those of the author and not of CBT Nuggets. We reserve the right to remove comments that do not adhere to our community standards.

comments powered by Disqus
Intermediate 11 hrs 54 videos

COURSE RATING

Training Features


Practice Exams
These practice tests help you review your knowledge and prepare you for exams.

Virtual Lab
Use a virtual environment to reinforce what you are learning and get hands-on experience.

Offline Training
Our iOS and Android mobile apps offer the ability to download videos and train anytime, anywhere offline.

Accountability Coaching
Develop and maintain a study plan with one-to-one assistance from coaches.

Supplemental Files
Files/materials that supplement the video training.

Speed Control
Play videos at a faster or slower pace.

Bookmarks
Included in this course
Pick up where you left off watching a video.

Notes
Included in this course
Jot down information to refer back to at a later time.

Closed Captions
Follow what the trainers are saying with ease.
Jeremy Cioara
Nugget trainer since 2003